Q: Where are you located?
A: We are an Indian manufacturing company located in Hyderabad, India. We make in India, ship from our own whorehouse in Hyderabad.
Q: Is COD Available?
A: COD is available for orders placed with in India, however we request our customers to accept the shipments. These are customized products and kindly keep in mind that we will not be able to resell to other customers.
A: We ship your orders on the same day or the next business day. For most of the pin codes in India shipments will be delivered in 2 to 5 working days.
Q: How long does it take to ship and deliver?
A: Yes! Once your order is placed you will receive an email with Order ID, and when the product is shipped you will receive the tracking ID.
Q: Do I get order# and courier tracking# ?
Q: Do you offer refunds if I cancel my order?
A: Yes! Order can be cancelled only before its shipped.
Customer satisfaction is very important for us! Therefore, we offer 100% refunds on case to case basis. For more information, please read our Refund Policy.
Q: How do I return my product?
A: Customized products are not returnable as they are made exclusively for you.
Q: Do you ship worldwide?
A: Absolutely! We ship worldwide and ensure we make every Jewelry lovers shopping experience enjoyable with us.
Q: Does myjewelindia.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience.
Q: The item(s) you sent me has/have defects or I am not satisfied with the item(s) I purchased. What should I do?
A: In that case, please contact us immediately at our contact page, we will find a solution.
Q: Is your website secure with my personal information?
Q: My package(s) hasn't/haven't arrived within the time frame mentioned above. What should I do?
A: In very rare cases, there may be minor issues with shipping companies, which delay deliveries. Please allow 2 more days than stated for your item(s) to arrive, before you contact our support.
Q: Are there certain rules for using your website?
A: Yes, by visiting and buying from myjewelindia.com, all visitors and customers agree to our Terms of Service. Please read them carefully.