Q: Where are you located?
A: We are an Indian manufacturing company located in Hyderabad, India. We ship from our own warehouse in Hyderabad.
Q: Is COD Available?
A: COD is available for orders placed within India, however, we request our customers to accept the shipments. Please keep in mind that these are customised products, which can't be resold.
A: We ship your orders on the same day or on the next business day. For most of the pin codes in India, shipments will be delivered in 3 to 7 working days.
Q: How long does it take to ship and deliver?
A: Yes! Once your order is placed you will receive an email with Order ID, and when the product is shipped you will receive the tracking ID.
Q: Do I get order# and courier tracking# ?
Q: Do you offer refunds if I cancel my order?
A: Yes! Orders can be canceled before it is shipped. Customer satisfaction is very important for us! Therefore, we offer 100% refunds on case to case basis. For more information, please read our Refund Policy.
Q: How do I return my product?
A: Customized products are not returnable as they are made exclusively for you.
Q: Do you ship worldwide?
A: Absolutely! We ship worldwide and ensure we make every Jewelry lovers shopping experience enjoyable with us.
Q: Does myjewelindia.com provide a quality guarantee for all the products being sold?
A: Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience.
Q: The item(s) you sent me has/have defects or I am not satisfied with the item(s) I purchased. What should I do?
A: In that case, please contact us immediately at our contact page or whats app, we will find a solution.
Q: Is your website secure with my personal information?
Q: My package(s) hasn't/haven't arrived within the time frame mentioned above. What should I do?
A: In very rare cases, there may be minor issues with shipping companies, which delay deliveries. Please allow 2 more days than stated for your item(s) to arrive, before you contact our support.
Q: Are there certain rules for using your website?
A: Yes, by visiting and buying from myjewelindia.com, all visitors and customers agree to our Terms of Service. Please read them carefully.